Order Processing Time: Orders are processed within 1–3 business days (excluding weekends and public holidays).
Dispatch Notification: Once your order is dispatched, you’ll receive an email and/or SMS containing the delivery tracking number and expected delivery timeframe.
2. Delivery Methods & Regions
Delivery Scope: We deliver nationwide across Nigeria through trusted logistics partners.
Delivery Partners: We collaborate with carriers such as DHL Nigeria, and local trusted couriers for express, 7 days, or door-to-door delivery options.
Estimated Delivery Times:
Lagos Metro: 3–7 business days
Other Major Cities (e.g., Abuja, Port Harcourt, Ibadan): 3–7 business days
Remote or Regional Locations: Up to 3–7 business days (depending on accessibility)
Delivery Fees: Calculated at checkout based on weight, size, and destination. For large orders or overweight items, additional handling fees may apply—these will be clearly shown before you confirm your purchase.
3. Tracking & Updates
You will receive a Shipment Confirmation with tracking details via email or SMS.
Most carrier tracking systems update within 24 hours of dispatch.
You can monitor your shipment in real time through the tracking portal or in your Naija Market Hub account.
4. Delivery Issues & Exceptions
Missed Deliveries: If you’re unavailable at the time of delivery, the courier may leave a notice attempting a re-delivery. Alternatively, they may return the item to their hub. You’ll be contacted directly by the courier to reschedule.
Delivery Delays: While we aim for punctuality, occasional delays may occur due to weather, traffic, or other unforeseen issues. We appreciate your patience and will proactively inform you of any expected delays.
Lost or Damaged Items:
Please inspect your order upon arrival. If items are missing, damaged, or incorrect, contact our Customer Support team within 24 hours of delivery.
Keep all packaging and take photographs of the issue—this helps speed up resolution with logistic partners.
5. Returns & Reverse Logistics
Our return policy applies to eligible products (such as defects or incorrect items). To arrange a return, please follow the steps in our Returns Policy.
For reverse logistics (returning items), we’ll provide a prepaid label or coordinate a courier pick-up, depending on item size and location.
6. Exceptions & Special Circumstances
P.O. Box Deliveries: Some couriers may not deliver to P.O. Boxes. In such cases, we’ll reach out to arrange an alternative address or pick-up location.
COVID-19 and Public Health Restrictions: Health guidelines or lockdowns may impact delivery timelines. In such cases, we’ll communicate any changes promptly.
Customs or Regulatory Checks: For specific restricted or high-value items, additional checks may be required—occasionally leading to minor delays. You will be updated and advised accordingly.
7. Contact & Support
Customer Support Hours: Monday to Friday, 9:00 AM to 5:00 PM (WAT), excluding public holidays.
