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Privacy Policy

Privacy Policy

Effective Date: 17/08/2025

This Privacy Policy explains how Lovenchy’s Hot Meal (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you use our website, mobile application, or place orders through any authorized sales channels.

By using our services, you agree to the collection and use of your information as described in this Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name
  • Delivery address
  • Phone number
  • Email address
  • Payment details (processed securely via third-party payment providers; we do not store card details)
  • Order history and preferences

1.2 Technical & Usage Information

  • Device type, operating system, and browser type
  • IP address
  • Pages viewed, time spent on site, and order activity
  • Cookies and similar tracking technologies

1.3 Special Category Information (Allergies / Dietary Restrictions)

  • Any food allergy or dietary restriction details you voluntarily provide for safe food preparation and delivery.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Contact you about your orders or account
  • Improve our products, services, and website experience
  • Personalize menu suggestions and promotions
  • Respond to complaints, inquiries, or customer service requests
  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. We may share it only with:

  • Delivery partners to fulfil your orders
  • Payment processors to complete transactions securely
  • Service providers (e.g., IT support, email services) under strict confidentiality agreements
  • Law enforcement or regulators where required by law or to protect our rights, safety, or customers

4. Data Retention

We keep your personal information only as long as necessary for:

  • Fulfilling your orders and providing customer service
  • Meeting legal, tax, or accounting obligations
  • Resolving disputes and enforcing agreements

When no longer required, your personal data will be securely deleted or anonymized.

5. Your Rights

Under the NDPR and applicable laws, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (subject to legal requirements)
  • Object to processing for direct marketing purposes
  • Withdraw consent where processing is based on your consent

Requests can be sent to hello@lovenchyshotmeal.com

6. Cookies & Tracking

We use cookies and similar tools to:

  • Remember your cart and preferences
  • Analyze website traffic and improve performance
  • Provide targeted promotions

You can disable cookies in your browser settings, but this may limit certain website functions.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
However, no method of online transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Transfers

If your information is transferred outside Jersey (e.g., cloud hosting), we ensure it is protected under appropriate safeguards and legal requirements.

9. Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

10. Updates to this Privacy Policy

We may update this Policy from time to time. Changes will be posted on our website with a new effective date. Continued use of our services after updates constitutes your acceptance of the changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact:

Lovenchy’s Hot Meal
📧 Email: hello@lovenchyshhotmeal.com
📞 Phone: 07829961279
📍 Address: St Helier Jersey