1. Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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Once your order is processed, you will receive a confirmation email with your order details and tracking information (where applicable).
2. Shipping Rates & Delivery Estimates
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Shipping charges are calculated at checkout based on the weight, size, and destination of your order.
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Estimated delivery times:
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Delivery delays may occasionally occur due to factors outside our control (e.g., customs clearance, courier delays, weather conditions).
3. Shipping Carriers
We partner with trusted logistics providers such as DHL, FedEx, UPS, and local courier services to ensure timely delivery.
4. Order Tracking
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Once shipped, you will receive an email with your tracking number and a link to track your package.
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Please allow 24–48 hours for tracking information to update after dispatch.
5. International Shipping
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International customers are responsible for any customs duties, taxes, or import fees charged by their country.
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Naija Market Hub is not responsible for delays caused by customs clearance.
6. Delivery Address & Responsibility
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Please ensure that your shipping address is complete and accurate.
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We are not liable for orders lost due to incorrect addresses provided by customers.
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Once an order is marked “delivered” by the courier, Naija Market Hub is not responsible for lost or stolen packages.
7. Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal, or failed delivery attempt, the customer will be responsible for the reshipping fee.
8. Contact Us
For any shipping-related questions or special delivery requests, please contact our support team:
📧 support@naijamarkethub.com
📞
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